Appointment Guide and Policy

Running appointments on time benefits everyone. We respectfully ask that you adhere to our appointment policy so that we can run appointments efficiently and on time as courtesy and respect to all patients.

The time allocated for a standard consultation (15 minutes) is usually only adequate for one skin issue to be addressed properly. Additional concerns you may wish to discuss cannot always be addressed during the same consultation and will require a separate appointment.

Depending on the complexity of your skin issue or if there are multiple issues listed in your referral, you will be advised at the time of booking if an extended consultation or an additional appointment is required.

All hair loss problems are booked as an extended consultation as these are usually complex and require more time.

Cancellation policy

You will receive a phone call or an SMS to confirm your appointment 2 days before your scheduled appointment.

Appointment availability is usually oversubscribed, and missed appointments deny us the opportunity to help other patients.

If we do not receive confirmation from you within 24 hours, your appointment will be cancelled and offered to another patient on our long waiting list.